Returns & Exchanges
Returns and exchanges are dealt with on a case-by-base basis. All returns are subject to evaluation by DRT Germany. A restocking fee may be charged based on the condition of the item(s). If your item is faulty or damaged, we require that you notify info@drtgermany within 48 hours of receipt. If an exchange is permitted, items must be returned un-used, with original packaging/tags. You will be responsible for all shipping fees associated with returned items. Any returns will be exchanged for items of equal value or will be refunded with store credit. All sale/discount items, will not be exchangeable unless the product is faulty or damaged. We will not assume responsibility for lost, stolen, or mishandled packages. You must file a claim with the carrier.